Return & Refund Policy
30-Day Easy Free Returns
At Pets Galaxy, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy, we offer a simple and hassle-free return process-completely free of charge!
Return Policy Overview
- Return Window: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Free Returns: We cover the return shipping costs, so you won't pay anything to send it back.
How to Return an Item
- Contact Us: Email our team through the Contact Menu with your order number and reason for the return.
- Get Return Instructions: We'll send you a return authorization and step-by-step instructions.
- Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
- Print the Shipping Label: We'll email you a prepaid shipping label. Simply print it out and attach it to your package.
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Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
- Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
- Refund: After the inspection, your refund will be processed. It typically takes 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Looking to swap for a different size, color, or product? No problem! Contact us, and we'll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.